TouchShop information and FAQs

Money Back Guarantee

We want you to be fully satisfied with every item that you purchase online from TouchShop. If you are not satisfied with an item that you have purchased online, you may return the item for a full refund of the purchase price, minus the shipping, handling, or other charges, subject to the time period specific to that product and according to our Return/Exchange Instructions .

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; if applicable, the clear plastic wrapping has not been torn or removed; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase.