TouchShop information and FAQs


Q: What are the steps I need to take to return an item to TouchShop?
A: You must obtain a Return For Inspection (RFI) number prior to returning any product to TouchShop. For complete instructions on returning a product to TouchShop, please read the Returns and Repairs section.

Q: Why must I obtain a Return For Inspection (RFI) number prior to returning an item to TouchShop?
A: You must obtain an RFI number so that we can easily identify your package when it is returned to our warehouse. Prompt identification allows for expedited handling. Any package returned to our warehouse that does not have an RFI number will not be accepted.

Q: When can I expect to receive the item I sent to TouchShop for repair?
A: We will notify you of the status of your repair by e-mail or by phone. The length of time it takes for us to repair your item depends on the nature of the repair.

Q: Can I exchange a product I purchased on TouchShop?
A: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.

Q: Can I return an item for store credit?
A: An item may be returned for store credit provided that all return guidelines are met.

Q: Are TouchShop gift certificates refundable?
A: No. TouchShop gift certificates are non-refundable.

Q: Does TouchShop make repairs that are not covered by a manufacturer's warranty?
A: Depending upon the type of merchandise, the TouchShops repair center may make repairs that are not covered by a product's warranty. Customers will be charged for those types of repairs. An evaluation is made once the item is returned to us, at which time the Service Department will contact you with details about the repairs and cost involved

Q: How do I know what is covered under my manufacturer's warranty?
A: All warranties are limited unless stated otherwise. For further information regarding warranties, please refer to our Warranty section of our Help Desk.

Q: Is there a restocking fee on any returned merchandise?
A: Generally no, UNLESS the returned merchandise was a layaway sale or was considered a return exception, in which cases you will be charged a 25% restocking fee.

Q: May I return merchandise that was special ordered or customized?
A: Merchandise that was special ordered or customized cannot be returned.

Q: Is there a preferred method by which I should return an item to TouchShop?
A: Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United Parcel Service (UPS) or Federal Express to the address listed at the top of the invoice.